Monreal IT SMS Terms and Conditions

Monreal IT SMS Terms and Conditions

Please read these Terms and Conditions carefully. By opting into our SMS messaging service, you agree to be bound by these terms.

This privacy policy outlines how we collect, use, and protect your information in relation to our SMS (Short Message Service) communications via Microsoft Teams.

  1. Opt-In Message To User

This message is sent from an employee of Monreal IT. Message frequency varies. For more info on our SMS service, reply HELP. To stop receiving messages from this number, reply STOP. Standard message and data rates may apply.

  1. Call to Action

Monreal IT collects opt-ins verbally either at their physical locations or over the phone. During this process, customers provide their phone number and are informed using the following script:

By providing your number you consent to receive service update messages from Monreal IT. 'Message and data rates may apply', 'Message frequency varies', you can 'text HELP for support or STOP to unsubscribe.' Phone numbers won't be shared with third parties. You can view our privacy policy at the following link: SMS Privacy Policy and our Terms at SMS Terms and Conditions.

  1. Opt-out message to user

“You have opted out of this conversational SMS service and will not receive further messages from Monreal IT’s number. Reply START to resume. Message and data rates may apply.”

  1. Help Answer To User

For more assistance with this SMS service for S. Bradley Roofing reply HELP or contact support@monrealit.com. To stop receiving messages from this number, reply STOP. Message and data rates may apply. 

  1. Message and Data Rates

We do not charge for the messages you receive from us. However, message and data rates may apply from your mobile carrier. Please consult with your wireless provider for details on your specific plan and any charges that may apply.

  1. Sample Messages

You have opted out of this conversational SMS service and will not receive further messages from this Monreal IT number. Reply START to resume. Message and data rates may apply. 

- To stop receiving messages from this Monreal IT number, reply STOP

 

Information We Collect

When you opt-in to receive SMS messages from us, we may collect the following information:

Your mobile phone number: This is required to send you SMS messages.

Your name and any other information you voluntarily provide: This helps us to personalize our communications with you.

Message content and history: We may retain the content of SMS messages exchanged with you to provide support and improve our services.

How We Use Your Information

We use the information we collect for the following purposes:

To send you transactional messages, such as appointment reminders, service updates, and other notifications you have requested.

To respond to your inquiries and provide customer support.

To improve our products and services.

Information Sharing

We are committed to protecting your privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support of the above-mentioned use cases is permitted. We do not sell, rent, or trade your personal information with any third parties for their marketing purposes.

We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:

Conform to the edicts of the law or comply with legal process served on us.

Protect and defend our rights or property.

Act in urgent circumstances to protect the personal safety of our users or the public.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy, please contact us at info@monrealit.com.