Build a cybersecurity career you're proud of in Northeast Ohio
Cutting-edge tools, real mentorship, and a team that treats you like a partner, not a number.
Join the Monreal IT team
You've spent years honing your technical skills, and you deserve a workplace that matches your ambition. At Monreal IT, we back that ambition with modern tools, continuous learning, and a culture of genuine collaboration.
Too many IT professionals get stuck in stagnant roles, undervalued or overworked without a clear purpose. We don't think you should have to trade your growth for a paycheck.
What it's like to work here
We believe in transparency. We're not looking for people to fill seats, we're looking for partners. Here's what you should know before you apply.
- We have high standards. We protect our clients from real threats, so we move fast, sweat the details, and take the work seriously.
- We invest in you. Put in the work, and we'll provide the training and certification paths to help you level up.
- We are a team. Bill Monreal built this company on relationships. You'll never be just a number here.
Your 3-step plan to join the team
We've kept the hiring process simple, so you can stop worrying about job-hunting uncertainty and start planning your future.
Don't stay settled in a role that limits your potential.
Email your resumeManaged Services System Engineer
Monreal IT is a premium managed services provider and strategic technology partner for regulated and compliance-driven organizations across the eastern Great Lakes region, spanning Managed IT, Managed Cybersecurity, Managed AI, Managed Cloud, and Managed Data Analytics. We're looking for a motivated, customer-focused system engineer to support a diverse client base across modern cloud, infrastructure, cybersecurity, automation, and AI technologies.
If you're passionate about cloud, cybersecurity, automation, and AI, and about helping clients succeed, we'd love to hear from you. Candidates should be local to the Cleveland area.
What you'll do
- Provide remote and onsite technical support for client environments
- Support Microsoft 365, Microsoft Entra ID, Intune, Windows Server, and Azure environments
- Manage user onboarding, offboarding, and account administration
- Monitor and respond to system, backup, and security alerts
- Create and maintain technical documentation
- Participate in a rotating on-call schedule
- Troubleshoot Windows desktops, laptops, networks, printers, and business applications
- Participate in infrastructure projects, migrations, upgrades, and technology deployments
- Develop and support automations using Power Automate, PowerShell, APIs, and related technologies
- Use approved AI tools, such as Microsoft Copilot, Copilot Studio, Claude, and ChatGPT, to improve efficiency and service delivery
- Identify opportunities for automation, process improvement, and operational efficiency
Qualifications
- 1 to 3 years of IT support experience, preferably in an MSP environment
- Experience supporting Windows 10/11 and Microsoft 365
- Knowledge of Active Directory/Entra ID, DNS, DHCP, VPNs, and networking fundamentals
- Strong troubleshooting, communication, and customer service skills
- Ability to multitask and adapt in a fast-paced environment
- Experience with ConnectWise or similar PSA systems
- Knowledge of Microsoft Intune, Azure, Power Platform, and Copilot Studio
- PowerShell scripting or automation experience
- Familiarity with APIs, integrations, and workflow automation
- Understanding of cybersecurity best practices
- Relevant certifications, such as CompTIA or Microsoft
We're looking for someone who
- Takes ownership and follows through
- Enjoys solving technical problems
- Embraces innovation and continuous improvement
- Is curious about emerging technologies, AI, and automation
- Has a process-improvement mindset and strong attention to detail
- Values teamwork, accountability, and exceptional client service
Compensation & benefits
What you can expect once you join the team.
Ready to take the next step?
Email your resume for this roleReady to apply?
Email your resume to careers@monrealit.com and let us know the kind of role you're looking for. A member of our team will review it and be in touch. It's confidential and takes less than five minutes.