Monreal IT SMS Privacy Policy

This privacy policy outlines how we collect, use, and protect your information in relation to our SMS (Short Message Service) communications via Microsoft Teams.

Information We Collect

When you opt-in to receive SMS messages from us, we may collect the following information:

Your mobile phone number: This is required to send you SMS messages.

Your name and any other information you voluntarily provide: This helps us to personalize our communications with you.

Message content and history: We may retain the content of SMS messages exchanged with you to provide support and improve our services.

How We Use Your Information

We use the information we collect for the following purposes:

To send you transactional messages, such as appointment reminders, service updates, and other notifications you have requested.

To respond to your inquiries and provide customer support.

To improve our products and services.

Information Sharing

We are committed to protecting your privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support of the above-mentioned use cases is permitted. We do not sell, rent, or trade your personal information with any third parties for their marketing purposes.

We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:

Conform to the edicts of the law or comply with legal process served on us.

Protect and defend our rights or property.

Act in urgent circumstances to protect the personal safety of our users or the public.

Opt-Out

You may opt-out of receiving SMS messages from us at any time by replying "STOP" to any message you receive from us. After you send the "STOP" message, we will send you a final message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending messages to you again.

Help

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@monrealit.com.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy, please contact us at info@monrealit.com.