Case Study: Housing and Mental Health Nonprofit

The Challenge

Our client, a nonprofit organization dedicated to providing permanent housing for the homeless and mentally ill in Lake County, OH, faced significant challenges with their previous IT provider. Despite their small staff size, the products and services offered were less than desirable, and their systems often broke down. The cost of these services was also too high, especially for a nonprofit organization. Additionally, technical tasks were being laid upon their staff, which was hard to reconcile with the price they were paying.

The Solution

Recognizing the unique needs of the social services niche, our Managed Services team stepped in to provide a hands-on approach and comprehensive cybersecurity and IT support. We worked well with the previous provider during the onboarding process, ensuring a smooth transition. Our team met the client's expectations and addressed the challenge of change resistance among employees. We provided a range of IT-related services, including help desk support, and ensured that their systems became more stable.

The Results

Since partnering with our Managed Services, the client has experienced measurable benefits such as cost savings and increased security. The camera installation at one of their sites was a significant success, and overall, our support has positively impacted many of their team members. The staff is happy to have help when they need it, and they "feel up to date on everything." They went so far as to say that the only delays they experience are on their end due to their nonprofit approval process.

Conclusion

Our partnership with the client has proven to be powerful and effective. We have helped them get their processes in place and grow. They are pleased with our services and appreciate our "kid gloves" approach for their less technical employees. The client is confident in our ability to provide the same level of service to other companies and industries of various sizes.