The Challenge

A ceramic core manufacturing company faced significant IT issues when their previous services provider experienced a cyber incident. Their communications systems went down all at once and they had no IT support available to them. It became clear that they needed a robust IT infrastructure and comprehensive security in place. With no room for backups, a lack of inventory management, and limited oversight of hardware lifecycles and patching, the organization was experiencing inefficiencies and security risks across the board. The challenge was not unique to them; many companies in the industry faced similar problems, but the urgency and recent security breach made it critical to find the right partner.

The Solution

Monreal IT was recommended by a former employee of their previous services provider, stepping in to become the solution the company needed. Monreal IT’s Managed IT and Cybersecurity Services addressed the core issues impacting the organization’s operations. Key solutions included:

1. Enhanced Security: Immediate focus on bolstering security measures to prevent further incidents, including securing backups, improving email safety, and reinforcing endpoint protection.
2. Comprehensive IT Support: Monreal IT’s team provided responsive, day-to-day IT support that covered a broad range of needs from email and Wi-Fi issues to new device setups and network management.
3. Seamless Transition: The biggest challenge during onboarding was transitioning the company to new email and phone systems, which was met with careful planning and training to minimize disruption.
4. Proactive Management and Planning: Monreal IT implemented inventory management, ensuring that hardware lifecycles and patching schedules were consistently tracked and addressed.

Monreal IT’s focus on transparency, regular communication, and education turned a potentially disruptive transition into a seamless one, allowing the organization to gain confidence in the reliability of their new IT partner.

The Results

The partnership with Monreal IT resulted in transformative improvements for the manufacturing company:

1. Improved Security and Efficiency: The organization experienced significant gains in security posture and operational efficiency. Their systems, once vulnerable, were now protected, and proactive measures prevented issues from arising.
2. Increased Confidence and Peace of Mind: Monreal IT’s swift response times and expertise helped restore the team’s confidence in their IT environment. When systems went down, Monreal IT resolved the issues rapidly, putting everyone at ease.
3. Enhanced Communication and Visibility: The team appreciated Monreal IT’s communication efforts, particularly the monthly reporting, which kept them informed and engaged in their own IT health.
4. Reliable and Responsive Support: Staff members were pleasantly surprised by Monreal IT’s responsiveness—no more waiting days for callbacks or support tickets to be addressed. The staff felt Monreal IT’s attention to detail, ensuring that every issue was resolved promptly.
5. Positive Working Relationship: The working relationship evolved into one where the team felt like they were working with friends. Monreal IT became a trusted extension of their internal operations, providing more than just IT support—they became a partner in the company’s success.

The company’s Purchasing Manager shared, “I couldn’t be happier, to be honest. So many people say they can’t believe how quickly they get responses when submitting a ticket.” They highlighted the value Monreal IT brought, emphasizing that, “It was the best decision we ever made, hands down.” The organization recommends Monreal IT to any company facing similar challenges, noting that, “You won’t regret it. I can honestly say it was the best decision we ever made.”

With Monreal IT’s expertise, the company was able to transform its IT infrastructure, enabling them to focus on their core business while having peace of mind that their IT systems are secure and reliable. The Purchasing Manager summed it up by saying, “Everything has been good—we have no bad. I can’t reiterate it enough.”