The Problem: Running on Favors, Not Infrastructure

For this multi-location restaurant group in Northeast Ohio, IT support was handled informally by a personal acquaintance. While the intention was good, the result was a lack of professional infrastructure and zero reliability. The leadership team found themselves managing an "old, used environment" that was prone to issues. They recognized a hard truth: running a restaurant is demanding enough without the added burden of playing IT manager. They needed to "clean house" and replace their patchwork system with a professional environment they could actually depend on.

The Plan

Monreal IT stepped in to professionalize their operations. The owners wanted to start from scratch, so we acted as the guide to build a foundation that "works like butter." Our plan focused on three key areas:

1. The "Clean House" Migration: We transitioned them away from legacy, informal practices to a security-first approach. This required untangling years of old setups to establish a new level of integrity and speed in their operations.
2. Total Vendor Management: We became their true external IT department. We took over the headaches of dealing with internet providers and software vendors. For any problem outside of their POS system, we are now their first and only call.
3. Intelligent Growth: As the restaurant group expanded, we managed the procurement of new hardware, ensuring they weren't just buying computers, but investing in tools that would last.

The Success

The owner now says that "IT doesn't even make the top 30 worries per day." By partnering with Monreal IT, the group has achieved:

• Glitch-Free Operations: Day-to-day computer issues are "a thing of the past." The systems run smoothly, allowing the staff to focus entirely on the guest experience.
• A 10/10 Experience: The client rates our responsiveness a perfect 10, noting that we treat them as if "they're the only person you're dealing with today."
• Future Readiness: The leadership knows they "don't know what they don't know." They rely on Monreal IT to guide them toward the future, including navigating the rise of AI in the hospitality industry.

What started as a request to fix broken computers has become a partnership that removed the burden of technology from their plate entirely.