Case Study: Electrical Panel Builder & Installer

The Challenge

A company specializing in building and installing electrical panels across Northeast Ohio, faced a critical turning point after experiencing a serious email hacking incident. With no IT infrastructure or security protocols in place, the company realized just how vulnerable it was. Their previous IT support was limited to Microsoft 365 issues and website hosting, leaving them exposed and unsupported. The incident, which originated from a customer’s compromised email, underscored the need for comprehensive IT services. As a small business, they also struggled with understanding what services were necessary and often felt overwhelmed by high-cost providers pushing unnecessary solutions.

The Solution

We stepped in with a tailored, transparent approach. From the very first meeting, we focused on educating the client, validating their concerns, and helping them prioritize their needs. We offered a scalable solution that fit their budget and could grow with them. The onboarding process was smooth and efficient, with weekly check-ins and clear communication. Our local presence proved invaluable—having onsite to assist with setup and troubleshooting made a significant difference. We took initiative on technical tasks, such as coordinating with third-party vendors, so the client didn’t have to.

The Results

Since partnering with us, they've experienced a dramatic improvement in operational efficiency and peace of mind. Tasks that once fell on internal staff—like setting up new computers—are now handled quickly and professionally. The team reports feeling more secure and supported, with real-time IT assistance and proactive communication. Our responsiveness has been rated a 10 out of 10, and the client appreciates having a dedicated technician who understands their systems and needs. The partnership has freed up internal resources, allowing the company to focus on its core business without worrying about IT issues.

Conclusion

Our collaboration has evolved into a powerful partnership. We’ve not only addressed their immediate security concerns but also laid the groundwork for future growth. The client values our expertise, responsiveness, and the trust we’ve built. They no longer feel pressured by sales tactics or overwhelmed by technical jargon—instead, they feel confident, supported, and secure. As they continue to grow, we’ll be there to guide them with the right tools and strategies to stay efficient and protected.