Case Study: Electrical Panel Builder & Installer
How a Local Builder Recovered from a Hack to Scale with Confidence
The Problem: A Hacking Incident Exposed the Gap
For this Northeast Ohio electrical panel builder, IT was an afterthought until it became an emergency. With no real security protocols in place, they suffered a serious email hacking incident originating from a compromised customer account. The breach was a wake-up call: they were completely exposed. To make matters worse, as a small business, they felt overwhelmed by the marketplace. Every time they sought help, they faced high-cost providers pushing unnecessary, expensive solutions. They felt vulnerable, unsupported, and unsure of who to trust.
The Plan
Monreal IT stepped in with a different approach: education over sales. We validated their concerns and proved that a robust security plan doesn't have to bankrupt a small business. Our plan focused on right-sized security and local support:
- Transparent Education: We started by explaining exactly what they needed and, just as importantly, what they didn't need. We eliminated the jargon and sales pressure, helping them prioritize a budget-friendly solution that could scale as they grew.
- Local, Hands-On Onboarding: We leveraged our local presence to be onsite during the setup. We didn't just ship them hardware; we were there to troubleshoot and ensure the team was comfortable with the new tools.
- Vendor Coordination: We took the initiative to coordinate with their third-party vendors, removing the technical burden from their internal staff so they could get back to building panels.
The Success
The transition from "exposed" to "secure" has been dramatic. Since partnering with Monreal IT, the company has achieved:
- Operational Efficiency: Internal staff no longer wastes time setting up computers or fighting with software. Those tasks are now handled professionally and quickly by our team.
- A 10/10 Experience: The client rates our responsiveness a perfect 10 out of 10. They appreciate having a dedicated technician who knows their name and understands their specific systems.
- Freedom from Pressure: The fear of being upsold is gone. The client feels confident and supported, knowing they have a partner who focuses on protection rather than pushing unnecessary products.
Today, they are free to focus on their core business, knowing their digital doors are locked and their team is fully supported.