Case Study: Community Access Company

The Challenge

A Medicaid-certified Community Access Organization in Northeast Ohio was facing significant IT challenges. The organization, dedicated to providing non-medical and community adult day transport services, operated without a formal IT structure, relying on Slack and Gmail for communication and data management. As the organization grew, their administrator recognized the critical need for a proper network and secure data management. The lack of a dedicated IT system meant that sensitive information was stored on personal devices, posing security risks and inefficiencies in their operations. Their existing IT support was unresponsive and ineffective, leading to unresolved issues and operational disruptions.

The Solution

Monreal IT stepped in to provide comprehensive Managed IT and Cybersecurity Services, addressing the organization’s unique needs. Our solutions included:

1. Setup and Security: We secured their infrastructure and ensured that all private information stored on personal devices was secure.
2. Enhanced Communication and Support: Our team was the swiftest to respond and schedule appointments, utilizing calendar integrations convenient bookings. We prioritized transparency and education over sales pitching, earning the client’s trust.
3. Proactive IT Management: We provided ongoing support for add/change/deletes, device changes, and permanent solutions to previously persistent Microsoft issues. Our proactive inventory management and environment monitoring ensured that the client’s IT systems were always up-to-date and secure.

The onboarding process exceeded the client’s expectations, with our team delivering swift and secure file transfers and completing the transition within a shortened timeline, all done remotely.

The Results

Partnering with Monreal IT brought significant improvements to the organization’s operations:

1. Peace of Mind: The enhanced IT support provided peace of mind, allowing the organization to focus on their mission. The client reported a seamless operation with no hiccups or lags, thanks to our effective solutions.
2. Operational Growth: Since the partnership began, the organization doubled their workstations in production and increased executive management positions, reflecting improved efficiency and scalability.
3. Increased Efficiency and Security: Our proactive and expert support led to increased operational efficiency and enhanced security measures, ensuring the safety of sensitive information.
4. Positive Working Relationship: The client described their relationship with Monreal IT as a “Powerful Partnership,” highlighting our respectful and attentive approach. Our team’s patience and gentle reminders about communication were particularly appreciated.
5. Reliable Support: The client praised our ability to solve every issue presented to us and our consistent follow-up, ensuring all their IT needs were met promptly.

The client’s recommendation to other companies considering our Managed Services emphasized transparency and trust in our capabilities. They lauded our solid team, from reception to help desk support, and expressed confidence in our continued collaboration, leveraging our expertise for future growth and success. The partnership with Monreal IT has transformed their IT infrastructure, enabling the organization to operate smoothly and efficiently while focusing on their core mission.