Case Study: Classroom Furniture Distribution Company
The Challenge
A classroom furniture distribution company was experiencing rapid growth through both organic expansion and mergers and acquisitions. Their existing IT provider struggled to keep pace with the escalating demands of the expanding organization. This created significant bottlenecks in their operations, especially in handling IT tickets and implementing comprehensive cybersecurity measures. The limited capabilities of the previous provider could no longer support the company's evolving needs, prompting them to seek a more robust solution.
The Solution
Monreal IT was selected as the new Managed IT and Cybersecurity Services Provider to address the company's IT challenges. Our approach included:
- IT Help Desk and Advanced Services: Acting as an extension of the company’s internal IT team, we managed the overflow of IT tickets and those which required advanced services, ensuring that all issues were resolved promptly and efficiently. We handled these advanced service requests with ease and proficiency, to the elation of this client.
- Cybersecurity Program Implementation: We developed and executed a comprehensive cybersecurity program, including training and ongoing maintenance, to safeguard the company’s digital assets.
- Expertise and Project Support: Our team provided specialized knowledge and support for various IT projects, ensuring successful execution and integration of new technologies.
The onboarding process was smooth, with our team meeting the company's expectations by quickly integrating into their operations and addressing initial transition challenges effectively.
The Results
Since partnering with Monreal IT, the classroom furniture distribution company has experienced several measurable benefits:
- Improved Efficiency: The responsive and expert support provided by our team has significantly enhanced day-to-day operations. Feedback from end-users highlighted our ability to communicate effectively without using overly technical jargon, making IT interactions more user-friendly.
- Enhanced Security: The implementation of our cybersecurity program, including Security Awareness Training, has increased the overall security posture of the company. Employees now feel more comfortable and less intimidated by online threats, contributing to a safer work environment.
- Policy Improvements: Our assistance in updating the employee handbook to include crucial cybersecurity policies has been greatly appreciated by the leadership, filling a previously missing gap in their documentation.
- Positive Working Relationship: The company describes their relationship with Monreal IT as "great" and "professional," praising our integrity, expertise, and commitment to excellent service.
The partnership between Monreal IT and the classroom furniture distribution company is steadily evolving, with increased utilization of our services. The company recommends our Managed Services for our expertise, integrity, and dedication to providing exceptional IT support.
