We talk to business owners across Northeast Ohio every week, and the number one frustration we hear isn't about broken printers or slow Wi-Fi. It's the inability to get a straight answer on price.
You're trying to build your 2026 budget. You call a provider, ask a simple question about costs, and get the standard industry runaround: "It depends." While that's technically true (every network is different), it doesn't help you plan.
At Monreal IT, we believe you deserve to know what you're getting into before you sit through a sales presentation. Transparency is the only way to build trust. So, let’s strip away the sales jargon and look at the actual numbers for managed IT services Cleveland businesses are paying right now.
I won’t bury the lede. If you're looking for a reputable, fully managed IT provider in Northeast Ohio in 2026, you should expect to pay between $125 and $300 per user, per month.
If you see a quote for $50/user, run. If you see a quote for $600/user, ask if it comes with a gold-plated server rack.
But why is that range so wide? It comes down to the depth of service and the specific ingredients that make up your service agreement.
Most pricing falls into two buckets. In our experience, one is clearly superior for modern businesses, but let’s look at the objective facts first.
For a more detailed breakdown of these models, you might want to check out our recent comparison on determining what managed IT services should really cost. For a broader perspective on how we structure our offerings, we also recommend reading our ultimate breakdown of managed services.
Good providers should be able to explain exactly why something costs what it costs. Here's what moves the needle on your quote in our local market:
1. Cybersecurity Depth: This is the big one. A "basic" package might include antivirus and patching. That's a good start, but it won’t stop a modern hacker. A "premium" package (likely pushing that $175+ range) often includes a Security Operations Center (SOC) that watches your network 24/7. If you’re worried about compliance, you definitely need to read about how CMMC 2.0 compliance works. You can also review our ultimate breakdown of cybersecurity to see exactly what goes into a comprehensive security stack.
2. Onboarding Fees: Expect an initial "setup" fee. This covers the labor of installing our agents, documenting your network, and cleaning up the mess the last guy left. This typically ranges from one month of service to a flat fee of $3,000 to $6,000 for small businesses. This is often discounted, though, to encourage prospective clients to take the leap.
3. "All-You-Can-Eat" vs. Billable Hours: Some lower-cost plans cap your support hours. It looks cheaper until your server crashes on a Tuesday and you’re paying $175+ per hour for emergency support. We've found that fully managed (unlimited) plans align our incentives with yours: we only make money if your stuff doesn't break.
I can’t count the number of times we’ve onboarded a client who left a "bargain" provider. They were paying $90/user, but their "IT guy" was really just a person who rebooted routers occasionally. The real cost wasn't the monthly invoice; it was the downtime. Every hour your team sits idle costs you thousands. If you’re on the fence about whether to hire internally or outsource, we actually wrote a guide on comparing in-house IT versus managed services for Cleveland owners.
Your monthly fee covers maintenance. It usually doesn't cover new stuff. If you decide to move offices or migrate 50 users to Azure, that's a project. Project rates in our area generally land between $150 and $250 per hour depending on the complexity.
You're trying to protect your business and help it thrive. A good partner doesn't just throw a low number at you to get a signature; they give you a plan that keeps you safe and operational. If you’re still feeling unsure about where your budget should land, or if you’re worried about getting ripped off, take a look at our article on why cheap IT support is often your most expensive mistake.
Ready to get a number that’s specific to your business? Let’s skip the sales pitch and have a conversation. We can run the numbers together so you can get back to doing what you do best: running your business.